FAQ

Where do you provide service?

We provide service all over Japan. You can use these devices, sims all over Japan without any problems.

How can I order?

You can order all wifi-related /Mobile sim related services by submitting the required form above or come to our physical store. We will check the submitted information and get back to you. You will have to provide us a valid ID for confirming the information provided by you. You can always call us at 043-441-5840 for any inquiry.

How do i receive the product?

We will deliver the product to you after confirming all information and documents. Or you can come at our store to collect yourself.

Is the deposit returnable?

Yes absolutely. Your deposit will be returned to you after you return the devices and all accessories undamaged after canceling the service.

What are the damage fees?

If you damage the device, sim card, accessories you will have to give a damage fine.
Sim card damage fee: ¥3,300
Device damage fee:¥5,500